Privacy Policy

Castellum Security Systems Ltd - Privacy Policy

Effective Date: 28.12.2023

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1. Introduction

1.1 Castellum Security Systems Ltd ("Castellum") is committed to protecting the privacy of individuals and respecting the confidentiality of their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information we obtain in the course of providing CCTV, security, intruder alarms, and access control services.

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2. Information We Collect

2.1 Castellum may collect personal information, including but not limited to, names, contact details, premises information, and payment details, as necessary for the provision of our services.

2.2 We may also collect information related to CCTV footage, access logs, and security system configurations for the purpose of installation, maintenance, and monitoring.

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3. Use of Personal Information

3.1 Castellum uses personal information to provide and improve our security services, communicate with customers, and comply with legal and regulatory requirements.

3.2 Personal information may also be used for billing purposes, including the processing of payments, and to ensure payment is received within one week of the completion of works.

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4. Security of Personal Information

4.1 Castellum employs industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.

4.2 Access to personal information is restricted to authorized personnel and is only used for legitimate business purposes.

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5. Disclosure of Personal Information

5.1 Castellum may disclose personal information to third parties, such as subcontractors or service providers, solely for the purpose of providing the agreed-upon services.

5.2 Personal information may also be disclosed to comply with legal obligations or to protect the rights, property, or safety of Castellum, its customers, or others.

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6. Retention of Personal Information

6.1 Castellum retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

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7. Customer Rights

7.1 Customers have the right to request access to, correction of, or deletion of their personal information held by Castellum.

7.2 To exercise these rights or to make inquiries about the handling of personal information, customers can contact Castellum using the contact information provided at the end of this Privacy Policy.

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8. Changes to the Privacy Policy

8.1 Castellum reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

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9. Contact Information

For questions or concerns regarding this Privacy Policy or the handling of personal information by Castellum Security Systems Ltd, please contact us at: 0121 204 6465

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By using Castellum's services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This Privacy Policy was last updated on 28.12.2023.